FR Online Services Refund Policy

ABN: 59 677 356 526

Website: www.topupmagic.com

1. General Policy

At FR Online Services, customer satisfaction is important to us. We aim to provide reliable and fast money transfer services. If a transaction cannot be completed, or if a cancellation request is made within the allowed timeframe, we will process a refund in accordance with this policy.

2. Eligibility for Refund

You may be eligible for a refund if:

• The money transfer has not yet been paid out to the receiver.
• The transaction was cancelled by you before the payout.
• The transaction was cancelled by us due to compliance, regulatory, or operational issues.
• An error occurred on our part (e.g., wrong recipient due to system error).

3. Requesting a Refund

• Refund requests must be made in writing by sending email to admin@topupmagic.com
• You must provide:
• Transaction Reference Number
• Sender and Receiver’s full details including contact numbers
• Proof of identity
• Proof of bank transfer receipt
• Reason for the refund request

4. Refund Processing Time

• Approved refunds will be processed within 1 business day.
• Refunds will be credited back using the original payment account
• Refunds will not be credited to any other account

5. Fees

• Service fees are generally non-refundable once the transaction has been processed, unless the error was caused by FR Online Services.

6. Non-Refundable Cases

No refund will be issued if:

• The recipient has already received the money.
• The transaction was delayed due to factors outside our control (e.g., bank issues, regulatory delays).
• Fraudulent activities or false information were involved in the transaction.

7. Compliance Checks

Refunds may be delayed if additional compliance checks are required by law. We may need to verify your identity again before issuing a refund.

8. Right to Refuse

We reserve the right to refuse a refund request if it violates any terms of service, local laws, or if fraud is suspected.